„Where the journey goes: Current trends and innovative business models of international tourism providers"
Erich Falkensteiner, Chairman of the Supervisory Board - FMTG - Falkensteiner Michaeler Tourism Group AG
The tourism industry is in a constantly fast change. Technology and product focus are the most important success factors now and in future. More than ever before the tourist provider is looking for specific expectations and individual interests of the guests, who want to be served with a customized and high-quality offer.
- Digitalisation and current development in the market
- New business models vs. strategies of established providers
- Value-based management - guarantee for sustainability and identity
- The customer is king - what does this mean for the guest?